Frequently Asked Questions
Get to know more about our products. Here is a short list of our most common questions.
A Titer test is a measure of antibodies in the blood, providing a check of immunity to diseases. The results of the test then allow a vet to determine whether a vaccination is required.
We can only expect that you let us know anything that you would reasonably be expected to know. We would also suggest you get your new fur-baby a check-up ASAP so that you know if you can expect any health problems in the future.
Remember you don’t need to cancel your policy to make changes on things like adding or removing pets, upgrading/downgrading your plan or updating your card details.
However if Dotsure isn’t right for you and your pet/s you can cancel your policy anytime through the account portal.
Once you login you’ll see the screen below showing you your policies. Choose the pet policy you wish to cancel and click on the Trashcan button.
A pop-up message will appear asking you to Accept your decision and the reason for your cancellation.
It’s as easy as that!